Vitec Raisoft - Issues with customer sites in Finland – Incident details

Our service provider has provided a root cause analysis of the incident.

Two redundant network connections in separate locations failed within a short period. The first connection went down at 14:55, and before it was restored, the second connection failed at 15:41, resulting in a temporary loss of connectivity to our service.

Connectivity was restored at 17:31 by activating an additional backup connection. The original connections were also restored later that evening, returning the environment to its normal, fully redundant state.

The service provider has restored connectivity by successfully establishing a third route alongside the two previously impacted paths, adding important redundancy and improving overall network resilience.

We will monitor the situation for a while to ensure that the connections stay up.

The service provider is still working on the issue and also trying to implement a workaround solution to restore connectivity.

We have identified the issue. Our upstream internet connections are down and our service provider is working on it.