Vitec Raisoft - Issues with customer sites – Incident details

All systems operational

Issues with customer sites

Resolved
Degraded performance
Started about 2 months agoLasted 2 days

Affected

Switzerland (CHP)

Degraded performance from 4:55 PM to 7:10 AM, Operational from 4:55 PM to 7:10 AM, Degraded performance from 7:10 AM to 7:37 AM, Operational from 7:37 AM to 12:40 PM

Customer sites

Degraded performance from 4:55 PM to 7:37 AM, Operational from 7:37 AM to 12:40 PM

Integrations

Operational from 4:55 PM to 7:10 AM, Degraded performance from 7:10 AM to 7:37 AM, Operational from 7:37 AM to 12:40 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.We continue to monitor the situation closely and will provide further update accordingly.

  • Monitoring
    UTC
    Monitoring

    We have adjusted our mitigations and are monitoring the situation. Things currently appear more stable.

  • Update
    UTC
    Update

    The service provider is still working on the issue.

  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified

    We have noticed an issue affecting customer sites caused by networking issue in the datacenter.
    Mitigation is in progress. We will post another update as soon as the situation changes.