Vitec Raisoft - Notice history

All systems operational

 
Customer sites
Integrations
Finland (FIP)
Switzerland (CHP)
Canada (CAP)

Notice history

03 2025

Some sites down
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    all sites up

  • Identified
    Identified

    Most sites have recovered. The last ones should be up in 5-10 minutes.

  • Investigating
    Investigating
    We are currently investigating this incident.
Service break Switzerland
  • Completed
    27.03.2025 at 00:00
    Completed
    27.03.2025 at 00:00
    Maintenance has completed successfully
  • In progress
    26.03.2025 at 20:00
    In progress
    26.03.2025 at 20:00
    Maintenance is now in progress
  • Planned
    26.03.2025 at 20:00
    Planned
    26.03.2025 at 20:00

    We have scheduled maintenance during this time.

Emergency update - Applying CVE fix
  • Update
    26.03.2025 at 08:19
    Update
    26.03.2025 at 08:19
    Maintenance has completed successfully.
  • Completed
    25.03.2025 at 14:31
    Completed
    25.03.2025 at 14:31

    The vulnerability has been patched.

  • In progress
    25.03.2025 at 14:05
    In progress
    25.03.2025 at 14:05
    Maintenance is now in progress
  • Planned
    25.03.2025 at 14:05
    Planned
    25.03.2025 at 14:05

    We discovered a critical CVE and will apply the fix.

Network issues
  • Resolved
    Resolved

    All services are operating normally.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Restapi service restored
  • Resolved
    Resolved

    The service has been restored

  • Investigating
    Investigating
    We are currently investigating this incident.

02 2025

Servicebreak Switzerland
  • Completed
    26.02.2025 at 22:32
    Completed
    26.02.2025 at 22:32
    Maintenance has completed successfully.
  • In progress
    26.02.2025 at 20:00
    In progress
    26.02.2025 at 20:00
    Maintenance is now in progress
  • Planned
    26.02.2025 at 20:00
    Planned
    26.02.2025 at 20:00
    We are planning for a scheduled maintenance during that time.
Issue with performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Problem identified and a fix is being made

  • Investigating
    Investigating

    We have noticed an issue with performance and are investigating

Service break
  • Completed
    05.02.2025 at 20:00
    Completed
    05.02.2025 at 20:00
    Maintenance has completed successfully
  • In progress
    05.02.2025 at 16:00
    In progress
    05.02.2025 at 16:00
    Maintenance is now in progress
  • Planned
    05.02.2025 at 16:00
    Planned
    05.02.2025 at 16:00
    We are planning for a scheduled maintenance during that time.
Outages
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    All services running again

  • Identified
    Identified

    Problem identified and services starting again

  • Investigating
    Investigating
    We are currently investigating this incident.

01 2025

Hardware replacement
  • Completed
    29.01.2025 at 17:00
    Completed
    29.01.2025 at 17:00
    Maintenance has completed successfully
  • In progress
    29.01.2025 at 15:00
    In progress
    29.01.2025 at 15:00
    Maintenance is now in progress
  • Planned
    29.01.2025 at 15:00
    Planned
    29.01.2025 at 15:00
    We are planning for a scheduled maintenance during that time.
Integration issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    All integrations working normally

01 2025 to 03 2025

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